Terms & Conditions
Darjeeling Tourism Card
Due to prevailing Coronavirus situation which has severely impacted the tourism and hospitality industry, please contact the participating hotels, restaurants and outlets where you wish to avail the discounts and get confirmation before you purchase the Card.
Darjeeling Tourism Card is applicable only for direct use by tourists, and not by or through any agencies. Tourists must directly make the bookings themselves with our partners and provide the card info at the time of booking. We do not provide booking assistance or any kind of service with the card.
All bookings and discounts are subject to availability.
This is an eCard. Only softcopy of the card is delivered by email (as pdf or jpg file attachment) usually within 2 working days. Take a colored print and use the card.
It is mandatory that all card holders provide the card information to our partner establishments up-front and prior to availing any service/facilities. In hotels, you must provide card details at the time of booking a room in advance. In restaurants, shops, tours, activities etc, the card must be presented prior to initiating any purchase or service. Otherwise, the partner establishment may not extend any discount.
Discount applies only on standard published rates, and not on any special, promotional or negotiated rates. For hotel bookings, the eCard holder must get a prior email from the hotel confirming the discount and the rate on which discount applies.
The discount will be given only after the card holder avails the services and at the time of final bill settlement.
In our partner hotels, one card can be used to get discount only for one room or unit. Additional rooms/units will require additional cards. Child or extra person in a room will be governed by hotel’s own policy.
In our partner restaurants, one card can be used to get discount for up to 2 adults plus 2 minor (non-adult) children. Additional persons in a group need to produce additional cards as applicable to avail discounts.
For partner operators offering tours, treks etc that operate on a per person rate, one card can be used to get discount for up to 2 adults and 2 minor children of a family. Note that for treks, it is advisable that you are at least 2 persons in a group. Otherwise the rate can be higher than normal.
For partner operators offering services such as reserved taxi transfers, sightseeing tours where the charges are applicable per vehicle or packaged for the group, one card can be used to get discount on the overall price, but subject to a maximum number of 4 persons including children. Additional persons will require additional cards for each group of up to 4 (for example a group of 6 will require 2 cards although they use a single vehicle).
With our partner shops, one family/group comprising of up to 2 adults and 2 minor children can avail discounts from one card. Additional persons in a group will need to produce additional cards as applicable.
The card has a validity period of 1 year from the date of issue. It can be used any number of times while it's valid.
The eCard is issued only on personal name (name of company or other entity would be invalid).
Darjeeling Tourism Card is non-transferable, which means the person whose name is printed on the card must travel, be present in person and show the card to the partner establishment in order to avail the discounts/benefits. It cannot be used by any other person in absence of the original card holder.
All our partner establishments are authorised to validate the name & other details of the card holder by cross checking the card with a valid photo ID proof like driving license, voter’s identity card, passport etc.
Please ensure that you fill up the Billing & Shipping Form carefully including your name which will be used on the eCard. Once the order is placed, no change can be made. We do not re-issue an eCard with any change request.
Refund Policy: Once the order is placed, it can not be cancelled and no refund is applicable.
While we believe our partners are the best in business, we are no way liable for any mishap at their establishments or if they fail to meet your expectations. However do let us know of any unsatisfactory experience.
Usage of Darjeeling Tourism Card may be affected by situations such as strike, calamity or any other force major or exceptional conditions.
Any disputes relating to Darjeeling Tourism Card shall be subject to the exclusive jurisdiction of the courts of India. All disputes will be settled as per Indian law and in the city of Kolkata, West Bengal, India.
These Terms & Conditions are subject to change anytime.